For physician practices
FAQ
Q. How do physicians dictate transcriptions for the CBayScribe
platform?
A. CBayScribe offers the flexibility to dictate via a toll-free
telephone line, with a digital voice recorder, or handheld device.
Q. What are CBay's turnaround times for physician practices?
A. CBay returns transcribed reports to physician groups by
the end of the following business day.
Q. How much does the CBayScribe service cost?
A. Pricing is determined based on criteria like work types,
volumes, and turnaround time.
Q. How do I sign up for CBayScribe?
A. Simply click here
or call toll-free 1-866-295-4600 x3183 to get started right away.
Q. How long will it take our office to transition to CBayScribe?
A. In most cases, you can begin dictating within a few days.
Q. How does CBay guarantee accuracy in its outsourced medical transcription services?
A. Documents are reviewed and edited through CBay's multi-tier
document review process to ensure the highest levels of accuracy.
Q. Is there training on how to use CBayScribe?
A. Absolutely. All users receive individual training and have
ongoing customer support.
Q. Can templates be customized?
A. Yes. CBay creates reports in client-specific formats and
also provides standardized templates for the convenience of our clients.
Q. Does CBay provide customer support?
A. Yes. CBay's dedicated account managers address daily operational
questions and our technical support team is available 24/7 to assist
you with any issues such as connectivity, software upgrades, etc.
Q. Which Web browser do you recommend?
A. CBay supports Internet Explorer version 5.0 or higher.
Q. What steps have been taken to ensure that the CBayScribe
service is secure?
A. CBay is committed to providing the highest levels of Internet
security through the use of security and encryption technology. When
you are on the CBayScribe customer site, all information is encrypted
or encoded.
Q. What is 128-bit encryption?
A. Encryption is a procedure for turning plain text or other
information into an unrecognizable pattern of data. 128-bit encryption
is the strongest form of Web browser encryption commonly available for
use on the Internet. This is the encryption technology that CBay employs
to provide the level of security and privacy required to protect patient
data.
Q. What if I have more questions?
A. We at CBay are here to help. Simply click here or call toll-free
1-866-295-4600 x3183.
Thank you for your interest in CBay.