Press Releases

CBaySystems announces results of its 2006 Customer Satisfaction Survey.

CBay's overall quality, turnaround time, customer service, and technology get high marks from customers.

Annapolis, MD - October 17, 2006 CBaySystems a leading provider of transcription services to the healthcare industry, today announced the results of their 2006 Customer Satisfaction Survey.

The findings were based on surveys received from nearly 400 CBay customers. Customers were asked to rate a variety of categories including: quality, turnaround time (TAT), customer service, and technology. The Rating System for all survey questions was based on the following scale: Excellent, Very Good, Good, Fair, and Poor.

Specifically, the survey showed that customers rated CBay's quality highly — with 93% of customers saying they would recommend CBay's services to others. Customers also gave high ratings to the following quality categories: overall satisfaction with the CBay Package, Medical Terminology Usage, Formatting, and Demographics.

"I have to say that I am pleased with the extraordinary care and attention that CBay has provided for me and my staff. The doctors and staff are always satisfied with the turnaround time, technical support, and warmth that is provided by CBay," said customers Adam Cohen, MD and Douglas Unis, MD.

The survey also indicated high satisfaction with CBay's customer service. With 95% of survey respondents rating customer service as good and above. Other statistics were as follows:

95% of CBay customers rated customer service from the Sales and Quality Department as good and above.
96% rated the customer service from the Technical Support Department as good and above.
CBay's "Value of Service vs. Cost" was rated good and above by 93% of their customers.

CBay utilizes global resources and employs more than 5,000 medical transcriptionists in order to deliver fast turnaround to their customers. The survey showed that turnaround time scored highest with customers — 98% of customers rated CBay's turnaround time as good and above.

Another area of the Customer Satisfaction Survey focused on CBay's technology platform. CBay provides hospitals and physician practices with a secure, HIPAA-compliant technology platform that manages medical transcription records at every stage of their lifecycle — automating everything from dictation and routing to transcription and archiving via the web. Results from the survey pertaining to technology were:

97% of customers rated the software/recorder usage as good and above.
96% rated the software training as good and above.
96% of customers rated the stability of the software as good and above.
96% of customers rated the ability of the software to meet their needs as good and above.

"We've worked hard to exceed our customers' expectations," said Christopher Foley, President, CBaySystems and Services, Inc. "We are all proud of the survey results. Hearing directly from our customers is always helpful and we look forward to using their feedback to push the envelope even further and find new ways to bring quality, savings, and efficiencies to our customers."

About CBaySystems

CBaySystems and Services Inc. is a leading provider of healthcare technology and business process outsourcing (BPO) services and the largest global provider of transcription services to the healthcare industry. CBay delivers fully integrated transcription and receivables management solutions that improve processes, lower costs, and ultimately help physicians to provide superior patient care. Using HIPAA-compliant web-based technologies, CBay's 10,000 highly-credentialed medical language specialists and customer service professionals deliver the highest quality medical documentation to thousands of clients.

Since 1998, CBay has been serving major health systems, hospitals, clinics and physician practices 24 hours a day, 365 days a year — always with a commitment to the highest standards of quality and customer service. CBay is headquartered in Annapolis, Maryland. For more information, visit www.cbaysystems.com.

For additional information, please contact:

Jeannine de Richemond, Garfield Group
Tel: 215.867.8600 x224
jderichemond@garfieldgroup.com