Press Releases
CBaySystems’ commitment to continued improvement leads to high industry recognition.
Independent research firm KLAS ranks CBaySystems as “most improved” in its 2007 MTSO study.
Annapolis, MD — January 28, 2008 — CBaySystems, a leading provider of transcription and healthcare BPO services, announces its recognition as the most improved MTSO (Medical Transcription Service Organization) for 2007.
An independent research and consulting firm, KLAS conducted confidential interviews with healthcare IT executives and department directors to evaluate each MTSO across 17 performance areas. CBaySystems was found to be the one of only two companies to have a positive trend rating increase in all three major categories: Performance Indicators, Business Indicators, and Percentage of Positive Commentary. KLAS also reported “CBay has made the biggest jump in the last year in customer satisfaction.”
CBaySystems attributes this continued success to a number of improvements and advancements made to their products and services. More specifically, in August 2007 CBay partnered with eScription — the leader in Computer Aided Medical Transcription (CAMT) software — to enhance their product offerings. Also evaluated under a separate KLAS study in 2007, eScription received the Best in KLAS award for the fourth year in a row, with its software ranking #1 in the category of Transcription and Back-End Speech Recognition.
CBaySystems also conducts annual customer satisfaction surveys to ensure they’re maintaining high levels of quality and service. The 2007 survey showed an increase in the percentage of customers that would recommend CBay services to others, up to 95%. It also found that 96% of CBay customers rated service as “good and above,” another increase from the previous year.
“Our commitment to improvement has earned us recognition that we’re very excited about,” says Christopher Foley, President, CBaySystems and Services, Inc. “We understand how important it is to deliver total value for our customers, and we’re devoted to developing new ways to keep meeting and exceeding their needs.”
About CBaySystems
CBaySystems is a leading provider of medical transcription and healthcare
technologies to large hospitals, healthcare networks and physician practices
throughout the United States, and is a leader in patient financial services
to hospitals and hospital-based physician practices in the United States.
The company utilizes secure Internet technologies combined with its
global-based delivery model to deliver its service and product offerings
to healthcare providers.
Since it was founded in 1998, CBaySystems has been acknowledged by some
of the industry’s leading publications and ratings institutions,
including Forbes.com — Ten to Watch, Healthcare Informatics 100,
Deloitte Technology Fast 500, and Inc. Magazine — One of the Fastest
Growing Privately Held Companies in America.
CBay is headquartered in Annapolis, MD, and Atlanta, GA. CBaySystems Holdings Ltd joined the AIM market of the London Stock Exchange on June 18, 2007 and trades under the ticker symbol CBAY. For more information, visit www.cbaysystems.com.
For additional information contact:
Stacey Cassidy
Director of Marketing, CBaySystems, Inc.
Tel: 410.940.6900 x 3195
scassidy@cbaysystems.com